:root{font-family:-apple-system,BlinkMacSystemFont,"PingFang SC","Microsoft YaHei",sans-serif;color:#172d3b;background:#f3f6f8;font-size:16px;--brand:#125969;--muted:#657985;--line:#dce5ea;--accent:#b68d4c}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:0;border-radius:8px;background:var(--brand);color:white;padding:10px 17px;min-height:42px}button:hover{filter:brightness(1.12)}button:disabled{opacity:.42;cursor:not-allowed}button.secondary{background:white;color:var(--brand);border:1px solid var(--line)}button.danger{background:#a33f3b}a{color:var(--brand)}.layout{display:grid;grid-template-columns:226px 1fr;min-height:100vh}aside{background:#113b49;color:white;padding:36px 20px;display:flex;flex-direction:column;gap:28px}aside h1{font-size:26px;letter-spacing:5px;margin:0 10px 6px}aside small{color:#bad1d8;margin-left:10px}nav{display:grid;gap:7px}nav button{text-align:left;background:transparent;color:#c1d5db;padding:14px 18px}nav button.active{background:#ffffff16;color:white;border-left:3px solid #d8b171;border-radius:3px 8px 8px 3px}.sidebar-foot{margin-top:auto;color:#b6cdd5;font-size:14px;line-height:1.8}.main{min-width:0}header{height:90px;padding:0 38px;border-bottom:1px solid var(--line);background:#fff;display:flex;align-items:center;justify-content:space-between;gap:16px}.eyebrow{font-size:12px;letter-spacing:2px;color:var(--muted)}header h2{font-size:20px;margin:4px 0 0}header select{max-width:190px}.workspace{padding:32px 38px}.notice{background:#fff7e8;border:1px solid #ebd8ac;color:#795c29;padding:12px 18px;border-radius:8px;font-size:14px;margin-bottom:28px}.titlebar{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;gap:15px}.titlebar h2{font-size:28px;margin:0 0 8px;font-weight:650}.muted{color:var(--muted);font-size:14px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:18px;margin-bottom:28px}.metric{background:#fff;border:1px solid var(--line);border-radius:12px;padding:24px}.metric.primary{background:var(--brand);color:#fff;border:0}.metric .label{font-size:14px;opacity:.8}.metric strong{font-size:30px;font-weight:600;display:block;margin:18px 0 8px;font-variant-numeric:tabular-nums}.metric small{font-size:13px;opacity:.7}.grid{display:grid;grid-template-columns:1.3fr 1fr;gap:24px}.panel{background:white;border:1px solid var(--line);border-radius:12px;overflow:hidden;margin-bottom:24px}.panel-head{padding:20px 24px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:10px}.panel h3{font-size:18px;margin:0}.panel-body{padding:24px}.row{padding:18px 24px;border-bottom:1px solid #edf1f4;display:flex;align-items:center;justify-content:space-between;gap:14px}.row:last-child{border:0}.row strong{font-size:16px}.row p{margin:7px 0 0}.badge{display:inline-block;border-radius:5px;padding:5px 8px;background:#edf5f5;color:#226a68;font-size:13px;white-space:nowrap}.badge.warn{background:#fff2d8;color:#89601f}.badge.bad{background:#fbecea;color:#a54740}.badge.neutral{background:#eef1f3;color:#6b7882}.actions{display:flex;gap:8px;flex-wrap:wrap}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;text-align:left}th{background:#f8fafb;color:var(--muted);font-size:14px;font-weight:500;padding:14px 20px;white-space:nowrap}td{padding:19px 20px;border-top:1px solid #edf1f4;font-size:14px}td strong{font-size:16px}.empty{padding:40px 24px;color:var(--muted);text-align:center}.search{min-width:250px}input,select,textarea{border:1px solid #cbd8de;border-radius:7px;padding:11px 12px;background:white;color:inherit;max-width:100%}textarea{min-height:88px;resize:vertical}label{display:grid;gap:8px;font-size:14px;color:#405b69}form{display:grid;gap:18px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.form-foot{display:flex;justify-content:flex-end;gap:10px;border-top:1px solid var(--line);padding-top:20px}.error{background:#fdeeed;color:#a43f38;border-radius:7px;padding:13px;display:none}dialog{border:1px solid var(--line);border-radius:14px;width:min(610px,94vw);padding:28px;color:inherit;max-height:90vh}dialog::backdrop{background:#102f4166;backdrop-filter:blur(3px)}dialog h2{font-size:22px;margin:0 0 22px}#toast{position:fixed;bottom:28px;left:50%;transform:translateX(-50%);background:#163f4c;color:#fff;border-radius:9px;padding:14px 22px;display:none;z-index:100}.pilltabs{display:flex;gap:8px;margin-bottom:20px;flex-wrap:wrap}.pilltabs button{background:#fff;color:var(--brand);border:1px solid var(--line)}.pilltabs .active{background:var(--brand);color:#fff}.progress{height:7px;background:#edf1f4;border-radius:4px;margin:15px 0}.progress span{display:block;height:7px;background:#b89250;border-radius:4px}.detail-head{display:flex;justify-content:space-between;gap:20px;align-items:flex-start}.account-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:18px}.account{border:1px solid var(--line);border-radius:9px;padding:20px}.account h3{margin:0 0 12px;font-size:17px}.balance{font-size:32px;margin:12px 0}.balance small{font-size:14px;color:var(--muted)}.record{white-space:pre-wrap;line-height:1.7}.statusline{font-size:14px;color:#486471;padding:14px 18px;background:#f3f7f8;border-radius:8px}.loading{opacity:.55;pointer-events:none}footer{color:var(--muted);font-size:13px;padding:8px 38px 28px}.quick{display:flex;gap:10px;flex-wrap:wrap}.login{max-width:430px;margin:15vh auto;padding:35px;background:#fff;border:1px solid var(--line);border-radius:12px}
@media(max-width:1000px){.metrics{grid-template-columns:repeat(2,1fr)}.grid{grid-template-columns:1fr}.workspace{padding:24px}.layout{grid-template-columns:180px 1fr}header{padding:0 24px}}
@media(max-width:700px){.layout{display:block}aside{padding:18px;display:block}aside h1{font-size:21px}aside small,.sidebar-foot{display:none}nav{display:flex;overflow-x:auto;margin-top:15px;gap:5px}nav button{white-space:nowrap;padding:10px 14px;font-size:14px}header{height:74px;padding:0 18px}header h2{font-size:16px}.workspace{padding:22px 16px}.metrics{gap:10px}.metric{padding:18px}.metric strong{font-size:25px}.titlebar{align-items:flex-start;flex-direction:column}.titlebar h2{font-size:24px}.row{padding:18px 16px}.panel-head{padding:18px 16px}.form-grid{grid-template-columns:1fr}.detail-head{flex-direction:column}.search{min-width:0;width:100%}footer{padding:8px 16px 24px}}

.combo-item{border:1px solid #d7e2df;border-radius:10px;margin:16px 0;padding:14px;min-width:0}.combo-item legend{font-weight:600}.combo-item input[type=checkbox]{width:auto;margin-right:8px}#combo-preview{overflow-wrap:anywhere}

.customer-query{margin-bottom:16px}.customer-query-bar{display:flex;align-items:end;gap:10px;flex-wrap:wrap}.customer-query-bar .search{flex:1;min-width:180px}.customer-query-bar label{margin:0;min-width:125px}.customer-query-bar>span{align-self:center;white-space:nowrap}.customer-query-advanced{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:12px;padding:14px;background:#fff;border-radius:12px}.query-date-range{min-width:0;border:1px solid #e1e4df;border-radius:8px;padding:8px}.query-date-range>div{display:flex;gap:6px;align-items:center}.query-date-range input{min-width:0;width:100%}.customer-filter-chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.customer-filter-chips button{font-size:12px;padding:5px 9px;white-space:normal;text-align:left}.query-help{font-size:12px;color:#66736a;margin-top:8px}.query-help summary{cursor:pointer}.customer-query [hidden]{display:none!important}@media(max-width:600px){.customer-query-bar .search{flex-basis:100%;width:100%}.customer-query-advanced{grid-template-columns:1fr}.customer-query-bar{gap:8px}.customer-query-bar button{padding:10px}.query-date-range>div{flex-wrap:wrap}.query-date-range input{flex:1;min-width:115px}}

.followup-history-item{padding:16px 20px;border-bottom:1px solid #e5e9e5}.followup-history-item:last-child{border-bottom:0}.followup-history-text{white-space:pre-wrap;overflow-wrap:anywhere}.followup-history-result{padding:10px 14px;background:#f5f7f4;border-radius:8px}

.sales-progress{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin:8px 0;font-size:13px}.sales-progress progress{height:12px;max-width:220px;width:100%;accent-color:#48775b}

/* Responsive acceptance refinements */
button,input,select{min-height:44px}button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,summary:focus-visible{outline:3px solid #c6a15f;outline-offset:2px}.row>div{min-width:0}.row p,.statusline,.notice{overflow-wrap:anywhere}.notice small{display:block;margin-top:8px;line-height:1.6}.notice{line-height:1.7}.notice button{margin:6px}.actions{margin-bottom:8px}.panel-body .actions:last-child{margin-bottom:0}label:has(>input[type=checkbox]){display:flex;align-items:center;gap:10px;line-height:1.5}input[type=checkbox]{min-height:20px;width:20px;height:20px;flex-shrink:0;accent-color:var(--brand)}dialog{overflow-y:auto;overscroll-behavior:contain}dialog .form-foot{position:sticky;bottom:-28px;background:#fff;padding-bottom:12px;z-index:2}progress{border:0;border-radius:10px;overflow:hidden}progress::-webkit-progress-bar{background:#e7efed}progress::-webkit-progress-value{background:#397466;border-radius:10px}
@media(max-width:700px){nav{scrollbar-width:none}nav::-webkit-scrollbar{display:none}aside{padding:14px 16px}nav button{flex-shrink:0}.workspace{padding:18px 14px}.notice{margin-bottom:18px;padding:10px 12px}.titlebar{margin-bottom:18px}.panel{margin-bottom:16px}.panel-body{padding:16px}.row{flex-wrap:wrap;align-items:flex-start}.row>.actions{width:100%}.row>.actions button{flex:1}.account-grid{grid-template-columns:1fr}.account{padding:16px}.metric strong{font-size:clamp(20px,6vw,25px);overflow-wrap:anywhere}.table-wrap{overflow:visible}.table-wrap table,.table-wrap tbody{display:block}.table-wrap thead{display:none}.table-wrap tr{display:block;padding:12px 16px;border-bottom:1px solid var(--line)}.table-wrap td{display:flex;flex-wrap:wrap;align-items:baseline;gap:6px 12px;padding:7px 0;border:0;overflow-wrap:anywhere}.table-wrap td[data-label]:before{content:attr(data-label);font-size:12px;color:var(--muted);flex:0 0 90px}.table-wrap td[data-label=""]:before{display:none}.table-wrap td p{margin:2px 0}.table-wrap td .sales-progress{flex-basis:100%}.table-wrap td button{margin:2px}.table-wrap td:empty{display:none}dialog{padding:20px 16px;width:calc(100vw - 20px);max-height:92dvh}dialog .form-foot{bottom:-20px;padding-top:12px}.form-foot button{flex:1;min-width:0}.query-help{margin:10px 0}.customer-query-bar>span{font-size:12px}#toast{max-width:90vw;width:max-content;bottom:16px;font-size:14px}.followup-history-item{padding:14px 16px}header select{max-width:165px}.login{margin:8vh 12px;padding:24px}}

/* Seven-day appointment calendar */
.cal-summary,.cal-toolbar,.cal-filters{display:flex;gap:14px;flex-wrap:wrap;align-items:center;margin:16px 0}.cal-summary{background:#eef5f3;padding:18px;border-radius:16px}.cal-summary span{padding-right:24px;color:#496760}.cal-summary b{font-size:26px;margin-left:12px}.cal-toolbar label,.cal-filters label{flex:1;min-width:130px}.cal-week{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:9px;align-items:start}.cal-day{background:#f5f7f8;border:1px solid #e4eae9;border-radius:14px;min-width:0;min-height:230px;padding:8px}.cal-day header{display:flex;flex-wrap:wrap;gap:6px;align-items:center;padding:10px 4px 16px;border-bottom:1px solid #e0e6e5;margin-bottom:10px}.cal-day header small{margin-left:auto;color:#78867f}.cal-card{display:flex;flex-direction:column;width:100%;align-items:flex-start;text-align:left;gap:6px;background:white;color:#334d49;border:1px solid #dbe5e2;border-left:4px solid #78a99d;border-radius:9px;padding:10px;margin-bottom:10px;box-shadow:0 2px 5px #16352d06;font-size:12px;white-space:normal;overflow-wrap:anywhere}.cal-card:hover{background:#e8f3ef}.cal-card b{font-size:13px}.cal-card small{color:#657670}.cal-card.status-IN_SERVICE{border-left-color:#deaa4f;background:#fff8e9}.cal-card.status-ARRIVED{border-left-color:#7797cd}.cal-card.status-CANCELLED,.cal-card.status-NO_SHOW,.cal-card.status-CANCELLED_REFUND{opacity:.6;border-left-color:#aaa}.cal-empty{color:#8b9995;font-size:12px;text-align:center;padding:22px 0}.cal-resources{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px}.cal-filters select{width:100%}@media(max-width:900px){.cal-week{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:520px){.cal-week{grid-template-columns:1fr}.cal-day{min-height:100px}.cal-day header{position:sticky;top:0;background:#f5f7f8}.cal-card{font-size:14px}.cal-toolbar{gap:8px}.cal-toolbar button{flex:1}.cal-summary{gap:6px;padding:12px}.cal-summary b{font-size:21px}.cal-summary span{padding-right:8px}.cal-filters{display:grid;grid-template-columns:1fr 1fr}}
.cal-date-strip{display:none}@media(max-width:520px){.cal-date-strip{display:grid;grid-template-columns:repeat(7,minmax(0,1fr));gap:4px;margin:12px 0}.cal-date-strip button{padding:8px 2px;font-size:11px;background:#eef3f1;color:#45675b}.cal-date-strip small{display:block;font-size:10px}.cal-date-strip button.selected{background:#356c59;color:white}.cal-week .cal-day:not(.mobile-selected){display:none}}
.timeline-dates{display:flex;gap:6px;margin:16px 0}.timeline-dates button{flex:1;background:#eaf1ed;color:#345b4d;padding:10px 4px}.timeline-dates button.selected{background:#376c59;color:white}.timeline-dates small,.timeline-heading small{display:block}.timeline-legend{font-size:12px;color:#6e7e77}.timeline-scroll{height:650px;max-height:72vh;overflow:auto;border:1px solid #dbe5df;border-radius:14px;background:white;position:relative}.timeline-head,.timeline-body{display:flex;width:max-content;min-width:100%}.timeline-head{position:sticky;top:0;z-index:8;background:#eef3f0}.timeline-heading{width:230px;min-width:230px;padding:12px;box-sizing:border-box;text-align:center;border-right:1px solid #dbe5df;font-weight:600}.timeline-heading small{font-weight:400;font-size:11px;color:#718278}.time-corner,.timeline-ruler{width:60px;min-width:60px;position:sticky;left:0;background:#f4f7f5;z-index:7;text-align:center}.time-corner{padding-top:15px}.timeline-ruler{height:2880px}.timeline-ruler span{position:absolute;left:5px;font-size:12px;color:#74837b}.timeline-column{width:230px;min-width:230px;height:2880px;position:relative;border-right:1px solid #e2e9e5;box-sizing:border-box}.timeline-slot{position:absolute;left:0;width:100%;height:60px;border:0;border-top:1px solid #e5ece8;border-radius:0;background:white;color:#92a097;font-size:11px;text-align:right;padding-right:8px;box-shadow:none}.timeline-slot.closed{background:repeating-linear-gradient(135deg,#eff1f0,#eff1f0 6px,#e6eae7 6px,#e6eae7 7px)}.timeline-slot.unknown{background:#f1f4f2}.timeline-slot:disabled{opacity:1;color:#929b96}.timeline-event{position:absolute;z-index:3;border-radius:6px;border:1px solid #90b8a7;background:#e5f1eb;color:#294c3b;overflow:hidden;text-align:left;padding:4px 6px;box-sizing:border-box;min-height:0;line-height:1.4}.timeline-event b,.timeline-event span,.timeline-event small{display:block;font-size:12px}.timeline-event.status-IN_SERVICE{background:#fff0d4;border-color:#dbb774}.timeline-event.status-ARRIVED{background:#e5effb;border-color:#91afd4}.timeline-event.masked{background:#dbe2df;color:#66766d;opacity:1}.timeline-buffer{position:absolute;z-index:2;background:#faf2dc;color:#9a803e;overflow:hidden;font-size:10px;border-top:1px dashed #d4bd85;box-sizing:border-box}.timeline-now{position:absolute;left:0;right:0;border-top:2px solid #d57c75;z-index:4;pointer-events:none}@media(max-width:520px){.timeline-heading,.timeline-column{width:180px;min-width:180px}.timeline-dates{gap:3px}.timeline-dates button{font-size:11px;min-width:0;padding:8px 1px}.timeline-scroll{height:560px}.timeline-dates small{font-size:10px}}
.timeline-heading,.timeline-column{flex:1 0 230px}.timeline-slot.unknown:hover{background:#f1f4f2}.timeline-slot.closed:hover{background:repeating-linear-gradient(135deg,#eff1f0,#eff1f0 6px,#e6eae7 6px,#e6eae7 7px)}@media(max-width:520px){.timeline-heading,.timeline-column{flex-basis:180px}}
/* Quieter appointment workspace; preserve all controls behind named disclosures. */
.calendar-filter-panel{background:#fff;border:1px solid #e4e9e6;border-radius:12px;margin:12px 0;padding:0 16px}.calendar-filter-panel summary{cursor:pointer;padding:13px 0;font-size:13px;color:#52685e}.calendar-filter-panel .cal-filters{margin:0 0 15px}.cal-summary{background:#fff;border:1px solid #e4e9e6;border-radius:14px;padding:14px 20px;gap:24px}.cal-summary span{font-size:12px;color:#75857d;border-right:1px solid #e8edea;padding-right:24px}.cal-summary span:last-child{border:0}.cal-summary b{font-size:23px;color:#305746;font-weight:600}.cal-toolbar{gap:8px}.cal-toolbar button{border-radius:9px;font-size:13px}.timeline-dates{background:#fff;border:1px solid #e3eae5;border-radius:14px;padding:5px;gap:4px}.timeline-dates button{background:transparent;color:#718077;border:0;border-radius:10px;font-weight:600}.timeline-dates button.selected{background:#385f50;box-shadow:0 2px 5px #193d2920}.timeline-dates small{font-weight:400;margin-top:5px;opacity:.75}.timeline-legend{line-height:1.7;color:#7b8982;margin:8px 2px}.calendar-display-controls{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:14px 2px;font-size:12px;color:#7b8982}.calendar-display-controls b{color:#3b564a;font-size:15px;margin-right:12px}.calendar-display-controls small{display:block;margin-top:4px}.calendar-display-controls button{font-size:12px;border-radius:9px}.timeline-scroll{border-color:#e0e7e2;box-shadow:0 8px 25px #203d2c05}.timeline-head{background:#f6f8f6}.timeline-heading{color:#3f594c;padding:14px;border-color:#e8ede9}.timeline-slot{color:#a8b2ac;border-top-color:#eff2ef;font-size:10px}.timeline-slot.free{color:transparent}.timeline-slot.free:hover,.timeline-slot.free:focus-visible{background:#eef5f0;color:#52785f}.timeline-slot.closed,.timeline-slot.closed:hover{background:repeating-linear-gradient(135deg,#f7f8f7,#f7f8f7 7px,#eef1ed 7px,#eef1ed 8px);color:#a8b2ac}.timeline-event{border:1px solid #bed3c6;border-left:3px solid #739f85;background:#edf5ef;padding:7px 9px;box-shadow:0 2px 5px #1e402d09}.timeline-event b{font-weight:600}.timeline-event small{opacity:.8}.timeline-event.status-IN_SERVICE{border-left-color:#cfa155}.timeline-event.status-ARRIVED{border-left-color:#819cba}@media(max-width:520px){.cal-summary{padding:12px;gap:8px}.cal-summary span{padding-right:8px}.cal-summary b{font-size:20px;margin-left:4px}.calendar-display-controls{align-items:flex-start}.calendar-display-controls b{display:block;margin-bottom:4px}.calendar-display-controls button{max-width:145px}.timeline-dates{padding:3px;gap:2px}.timeline-dates button{font-size:11px}.calendar-filter-panel summary{font-size:12px}}
.staff-role-switch{max-width:180px;font-size:12px;color:#718178}.staff-role-switch select{width:100%;margin-top:4px}fieldset{border:1px solid #e2e8e3;border-radius:10px;padding:12px;margin:12px 0}fieldset label{display:flex;align-items:center;gap:8px}fieldset input[type=checkbox]{width:auto}